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9/11 Memorial and Museum

from £20 per person

The National September 11 Memorial & Museum is the principal institution for examining the implications and documenting the impact of the events on 11th September 2001. You will see past, present and the continuing significance of this important day in history.

Main Exhibitions:

The Historical Exhibition tells the story of the events on 11 September 2001, from the normality of a late summer day to the horrors of the attack. Visitors are going to learn through artefacts, images, video, first-person testimony and real-time audio recordings about the events at the World Trade Center and the Pentagon and the story of Flight 93. The exhibition explores in detail the background leading up to the events and how the collective sense of history changed forever: To a world before and after 9/11.

The Memorial Exhibition, which is named In Memoriam, commemorates the lives of those who perished on 11 September 2001 and 26 February 1993 and provides visitors with the opportunity to learn about the men, women and children who died. Family photographs, oral remembrances and rotating selections of personal artefacts commemorate the fallen in an intimate and personal way.

In the Foundation Hall, a room of massive scale, you are going to find both the Last Column and the Slurry Wall, original elements from the World Trade Center. The Last Column is covered with mementos, memorial inscriptions and posters, placed by ironworkers, rescue workers and others.

Prior to or after visiting the Memorial, visitors enter the Museum through a pavilion located between the two Memorial reflecting pools and gradually descend to the bedrock level of the Museum which contains the remnant foundations of the original World Trade Center.

Additional Information:

  • There are two main exhibitions: The Historical Exhibition and the Memorial Exhibition, In Memoriam.
  • Other Museum exhibition spaces include, artistic expressions created in response to 9/11, large artefacts demonstrating the scale of the attacks, remnants from the original World Trade Center construction, and recording booths in which visitors can add their personal reflections to the Museum collection.
  • You are welcome to explore the Museum at your own pace. An average visit can take approximately two hours.
  • A large auditorium can be found on the 2nd floor of the Museum pavilion and features short films and live talks.
  • The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.
  • We have a limited amount of tickets available daily so to avoid disappointment, book early!
  • Please make sure that you select the right ticket as tickets are non-refundable and cannot be exchanged. Cancellation fees of 100% apply.

The names of 2,983 victims of the attacks are inscribed in bronze panels surrounding two enormous reflecting pools set in the footprints of the Twin Towers.

Further to the ticket optionyou choose we will pick the best available time slot for you within the time range indicated. We will then liaise with our suppliers and provide you with an official 9/11 Memorial Ticket. Please note that you will need to be at the Memorial & Museumat a SPECIFIC time which you will find on your ticket. You are not booking a time slot, but will be given an exact entry time within the time slot you select when you make your booking (e.g. you select the time slot from 9am – 11.30am but after we have liaised with our suppliers you will be booked in for a specific time such as 9am or 10am. Your ticket is valid for the date and time specified only)

Further to the ticket option you choose we will pick the best available time slot for you within the time range indicated. We will then liaise with our suppliers and provide you with an official 9/11 Memorial Ticket. Please keep this safe as no copies can be provided! Please note that you will need to be at the Memorial & Museumat a SPECIFIC time which you will find on your ticket. You are not booking a time slot, but will be given an exact entry time within the time slot you select when you make your booking (e.g. you select the time slot from 4pm – 7pm but after we have liaised with our suppliers you will be booked in for a specific time such as 9am or 10am. Your ticket is valid for the date and time specified only.)

- You will need to present your voucher at the main entrance of the 9/11 Memorial Museum.

- Address: 180 Greenwich Street, World Trade Center, New York, NY 10007.

- Enter the 9/11 Memorial at the intersection ofLiberty Streetand Greenwich Street, at the intersection of Liberty Street and West Street, or at the intersection of West Street and Fulton Street.

- Opening hours: Open daily, apart from on the 11th Septemberof any year.Sunday - Thursday: 9am - 8pm (last entry at 6pm). Friday & Saturday: 9am - 9pm (last entry at 7pm).

- Please make sure that you select the right ticket as tickets are non-refundable and cannot be exchanged. Cancellation fees of 100% apply.

- You can simply walk to the venue or use public transportation (bus, subway). Please enquire locally for more information on public transport options. On-street parking in lower Manhattan is extremely limited and the Memorial does not provide parking.

- The Witnessing History audio tour is available in American Sign Language, Chinese (Mandarin Simplified), French, German, Italian, Japanese, Portuguese, and Spanish. Please note that the Witnessing History tour is part of the 9/11 Memorial Audio Guide App (availablefor free in Google Play and Appstore)for mobile devices. In order to benefit from this app you will need to bring your device and headset with you.

- Security screening is mandatory for all visitors that wish to enter the Memorial Museum and will include screening of all bags, equipment, and belongings. Please note any luggage or handbags are limited to 8” x 17” x 19” per item!

- Accessibility: The venue is suitable for wheelchair users.

- Children under the age of 6can enterthe Memorial for free and don't need a ticket. However, if you are planning on bringing a child under 6 to the exhibition, please mention this when you make your booking.

When you’ve Booked: You’ll receive an initial confirmation from us immediately. We will then send your booking details to the supplier within 48 hours to request confirmation. Once they confirm that your requested date and ticket is available, we will email your confirmation which will include the local operator’s contact details and any relevant information.

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